Cancellation, Returns; Refunds Policy

Cancellation, Returns & Refunds Policy

Effective Date: January 1, 2024
Company: Folium Multimedia Production

1. Cancellations

Service bookings made with Folium Multimedia Production are processed promptly to ensure timely delivery and scheduling. As such:

• Once a service booking has been confirmed and payment completed, cancellations are not permitted.

• If you encounter any issues with your service booking, please contact our support team immediately to assess if any accommodations can be made on a case-by-case basis.

2. Returns & Refunds

By engaging the services of Folium Multimedia Production, the client agrees to the following terms regarding service returns or refunds:

a. Change of Mind

• Refunds or service cancellations due to change of mind are not accepted.

b. Defective or Unsatisfactory Services

• Clients may request a service revision or partial refund if the service delivered is demonstrably defective or does not substantially meet the agreed-upon specifications.

• Requests must be:

  • Submitted within seven (7) days of service delivery or completion.

  • Accompanied by the original invoice or proof of payment.

  • Supported by clear documentation or explanation of the issue.

c. Time-Sensitive Deliverables 

• If the service involves physical deliverables such as signage, the return request will be honored only if:

  • The item is at least 75% intact at the time of return.

  • The return is initiated within the 7-day window and includes proof of purchase.

3. Processing of Refunds or Service Revisions

• Once a complaint or request is reviewed, the client will be informed of the outcome.

• If approved, service revisions, rescheduling, or refunds (partial or full, depending on the case) will be processed within 5–10 business days via the original payment method.

• Requests that fall outside the stated terms will not be eligible for refund or revision.

4. Contact Us

For any questions or assistance with a cancellation, return, or refund, please contact Folium Multimedia Production at:

📧 Email: [email protected]
📞 Phone: +632 8801 2028